Storage Oakleigh Park Terms and Conditions
These Terms and Conditions set out the basis on which Storage Oakleigh Park supplies storage, associated handling, and removals-related services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company, partnership or other legal entity that requests or receives services from Storage Oakleigh Park.
We, us, our means Storage Oakleigh Park as the provider of storage and associated services.
Services means any storage, loading, unloading, packing, removals-related handling, transportation arranged on your behalf, or associated services provided by us.
Goods means the items that you deliver to, store with, or ask us to handle, move, or arrange transportation for.
Contract means the legally binding agreement between you and us incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
We provide storage services and may also provide or arrange handling and removals-related services, including the collection, loading, transport and delivery of Goods. Any such services are provided strictly subject to these Terms and Conditions and any specific terms confirmed in writing at the time of booking.
We may refuse to provide any service that we reasonably consider unsafe, unlawful, impractical, or beyond our operational capabilities. We may also decline to handle any Goods that fall within the prohibited or restricted items listed in these Terms and Conditions.
3. Booking Process
All bookings for storage or removals-related services must be made in advance. You may request a quotation, which we will normally provide based on the information supplied by you about your Goods, access, locations, and timing requirements.
A quotation is not a binding offer until it is confirmed by us. We reserve the right to amend or withdraw a quotation if the information provided by you is incomplete, inaccurate or changes prior to the booking being confirmed.
Your booking is accepted and a Contract is formed only when we issue a written booking confirmation or otherwise confirm acceptance in writing. By confirming the booking, you warrant that you have the authority to enter into the Contract on behalf of yourself and any other person with an interest in the Goods.
You are responsible for ensuring that all information provided during the booking process is accurate and complete, including dates, times, addresses, inventory details, and any special handling requirements.
4. Prices and Quotations
Unless otherwise stated, all prices are given in pounds sterling and are exclusive of any applicable taxes, charges or duties that may be imposed by law. Quotations are based on the information you provide and our current pricing structure at the time of quotation.
We reserve the right to adjust our charges if:
1. The volume, weight, or nature of the Goods differs from the details you provided.
2. Access conditions are significantly different or more difficult than described.
3. Additional services are requested or required at the time of service delivery.
4. There are delays outside our control that increase the time or cost of providing the Services.
Any such additional charges will be calculated on a fair and reasonable basis and will be communicated to you as soon as practicable.
5. Payments and Invoicing
Unless otherwise agreed in writing, payment for storage and any removals-related services must be made in advance or on the terms stated in our quotation or confirmation. We may require a deposit or full payment before confirming a booking or releasing Goods from storage.
For ongoing storage, fees are normally payable in advance for each billing period. We may send you an invoice specifying the amount due and the payment deadline. If you do not receive an invoice, you remain responsible for ensuring that payments are made on time.
We reserve the right to refuse access to our premises, to suspend services, or to withhold release or delivery of Goods if any amounts due remain unpaid. We may also exercise a lien over your Goods, meaning we may retain possession until all outstanding sums are settled in full.
If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate or at a reasonable commercial rate notified to you, accruing daily until payment in full is received. You shall also be responsible for any reasonable costs we incur in recovering overdue amounts.
6. Cancellations and Amendments
You may cancel or amend your booking subject to the terms set out in this clause. All cancellations or amendments must be notified to us in writing.
For storage services due to commence on a specific date, if you cancel:
1. More than seven days before the start date, any deposit paid may be refunded or credited, subject to a reasonable administration fee.
2. Between seven days and forty-eight hours before the start date, we may retain part or all of any deposit to cover our reasonable costs.
3. Less than forty-eight hours before the start date, we reserve the right to charge up to the full amount quoted for the first billing period.
For removals-related services, including any collection or delivery, if you cancel or materially amend the booking:
1. More than seven days before the service date, we may charge a reasonable administration fee.
2. Between seven days and forty-eight hours before the service date, we may charge up to fifty percent of the quoted price.
3. Less than forty-eight hours before the service date, we may charge up to one hundred percent of the quoted price.
Any specific cancellation terms set out in our quotation or confirmation shall take precedence over the general terms above where they differ.
7. Access, Parking and Client Responsibilities
You are responsible for ensuring adequate access and parking for our vehicles and personnel at all locations involved in the Services. This includes arranging any permits, permissions, or authorisations required for parking, loading, or unloading.
You must ensure that access routes are clear and that the premises are safe for our staff to operate. Where access is restricted or hazardous, we may refuse to proceed or may need to adjust the service, which may result in additional charges.
You are responsible for being present, or arranging for an authorised representative to be present, at the agreed times for collection, delivery or access to storage. If no one is present at the agreed time, we may treat this as a cancellation or failed attendance and charge a reasonable fee.
8. Goods Accepted for Storage and Handling
You warrant that the Goods presented for storage or handling are your property or that you have full authority from the legal owner to store and deal with them under these Terms and Conditions.
Unless we agree in writing, we do not accept for storage or handling any of the following items:
1. Dangerous, hazardous, or explosive materials.
2. Perishable or living items, including food, plants, or animals.
3. Illegal goods, contraband, or items obtained unlawfully.
4. Waste materials, including items intended solely for disposal.
5. Cash, securities, precious metals, jewellery of high value, or irreplaceable documents.
If you present any such items without our knowledge and consent, you do so at your own risk and you agree to indemnify us for any loss, damage, cost, or liability that arises as a result.
9. Waste Regulations and Disposal
We operate in accordance with applicable waste management and environmental regulations. We are not a general waste disposal service and will not remove, transport or dispose of waste unless specifically agreed in writing as part of a separate service.
You must not use our storage facilities to store waste, refuse, or items that are clearly unsuitable for continued use. If we reasonably consider that any Goods are waste or present a risk to health, safety, the environment, or other stored items, we may require you to remove them immediately.
Where you fail to remove such items promptly after being notified, we may arrange for their removal and lawful disposal. You will be responsible for all costs and charges incurred in doing so, including any regulatory fees or penalties arising from your breach of waste or environmental regulations.
10. Our Liability
We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this clause.
We are not liable for any loss or damage to Goods where such loss or damage:
1. Arises from inherent defects, natural deterioration, or poor condition of the Goods.
2. Results from your failure to adequately pack, protect, or label the Goods, unless we have expressly agreed to provide packing services.
3. Is caused by your instructions, acts, or omissions, or those of your agents or contractors.
4. Is due to events beyond our reasonable control, including but not limited to fire, flood, adverse weather, theft, vandalism, war, civil unrest, industrial disputes, or acts of public authorities.
Unless otherwise agreed in writing, our total liability for loss of or damage to Goods in our custody or control is limited to a reasonable sum per item or per consignment, having regard to the value and nature of the Goods and the charges paid for the Services. If you require a higher limit of liability, you must notify us in advance so that we can consider whether to offer enhanced cover at an additional charge or advise you to arrange your own insurance.
We shall not in any circumstances be liable for any indirect, special or consequential loss, including loss of profit, loss of use, loss of business, loss of opportunity, or loss of goodwill, whether arising in contract, tort, negligence or otherwise.
11. Client Indemnity
You agree to indemnify and hold us harmless against all claims, losses, damages, costs, and expenses that we incur as a result of:
1. Your breach of these Terms and Conditions.
2. Your failure to comply with waste regulations or any applicable laws.
3. Any inaccuracy in the information you provide concerning the Goods, access, or service requirements.
4. Any claim by a third party arising from our possession or handling of the Goods where you did not have the authority to enter into the Contract.
12. Insurance
We strongly recommend that you maintain suitable insurance cover for the full replacement value of your Goods while they are in storage or in transit. Unless stated otherwise in writing, our charges do not include insurance and we do not provide insurance as part of the standard service.
Any information we may provide about third party insurance providers is given without recommendation or responsibility and it is your responsibility to satisfy yourself as to the adequacy and suitability of any insurance arrangement.
13. Right of Lien and Sale of Goods
If any sum due to us under the Contract remains unpaid for more than a reasonable period, we may exercise a lien over your Goods, meaning we may retain them until all amounts owed, including storage fees, interest, and reasonable costs, are paid in full.
If you fail to pay the outstanding sums after we have given reasonable notice, we may sell all or part of your Goods and apply the proceeds towards the outstanding amounts. Any surplus will be held for you, subject to deduction of reasonable costs associated with the sale and storage. If the sale proceeds are insufficient to cover the outstanding amounts, you remain liable for the balance.
14. Termination of Storage
Either party may terminate the storage arrangement by giving written notice in accordance with any notice period stated in our quotation or confirmation, or if none is stated, a reasonable period of notice.
Upon termination, you must arrange for the prompt removal of all Goods and settle all outstanding charges. If you do not remove your Goods within the period specified by us, we may treat them as abandoned and proceed in accordance with our rights of lien and sale set out in these Terms and Conditions.
15. Data Protection and Privacy
We may collect and process personal data about you in order to manage bookings, provide the Services, handle payments, and comply with our legal obligations. We will process such data in accordance with applicable data protection laws.
By using our services, you consent to the collection and use of your personal data for these purposes. You may have rights to access, correct, or request deletion of your personal data, subject to legal and contractual limitations.
16. Complaints and Disputes
If you are dissatisfied with any aspect of our Services, you should notify us in writing as soon as reasonably possible, providing full details of your concerns. We will investigate the matter and respond within a reasonable time.
Where a dispute cannot be resolved directly between us, both parties agree to consider in good faith whether mediation or another form of alternative dispute resolution may be appropriate before resorting to court proceedings, where this is reasonable and proportionate.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract formed under them, are governed by and shall be construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
No variation of these Terms and Conditions shall be effective unless it is in writing and signed by or on behalf of both parties. Our failure or delay in enforcing any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract any of our rights or obligations, provided that this does not materially reduce the level of service or protection you receive under these Terms and Conditions.
These Terms and Conditions, together with any quotation or written confirmation issued by us, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in these documents.
